1.2 If you wish to make a complaint, you can contact the NCR on 0860 627 627 or capfin on 087 354 0000. Get details of each party about my financial situation and bank details, including my credit score and payment history; You can call our Capfin contact center on 087 354 0000 or use our USSD installation *134*6454# to receive your billing quote. You can then pay before the specified expiration date through the following options: You agree that CAPFIN may apply for credit about you and confirm your information with a credit reference agency, credit provider or third party and provide your PI, including how you manage your account: 1.4 Any changes to the Agreement will only be legally binding if: CAPFIN has informed you in writing of such a change. Email all documents to legal@capfin.co.za or info@capfin.co.za. Once the documents are received, Capfin independently verifies the status of the deceased. It`s important to remember that there is always a way to get help and relief when you`re feeling overwhelmed by your debts and financial obligations. Therefore, we recommend that you use this information and contact the sources listed above for more information and support. Contact Capfin`s fraud department on 087 354 0033 or send an email to fraudreport@capfin.co.za. Provide the agent with your phone number, identification number and an affidavit to confirm details of the suspected fraudulent activity and/or transaction. After that, our team will conduct a preliminary investigation to assess and resolve the situation. You will be asked to exercise this right during the loan application process.
The options you select will be displayed in the payment schedule attached to this Agreement. You have the right at any time to contact CAPFIN and request that the options you have selected be changed. 12.1 You choose the address specified in the Agreement as the address at which you agree to delivery of legal documents and communications. No, as a Capfin customer, you are responsible for changing your beneficiary data. You should contact Abacus Life Limited on 0800 777 444 to make the necessary arrangements. Yes, please contact Capfin`s debt collection department on 087 285 1234 to make another payment arrangement. No, however, you can contact Abacus Life Limited on 0800 777 444 and claim a separate funeral service that is not linked to your Capfin loan account. To update your contact details, please contact one of our consultants on 087 354 0000.
With respect to section 45 of the Courts of First Instance Act 32 of 1944, you hereby agree that CAPFIN may bring any legal action relating to this Agreement or your account in the Court of First Instance. You agree that we may bring an action in any court of first instance that has jurisdiction over you under section 28 of the Courts of First Instance Act. If for any reason we need to go to court under this Agreement, you must appear in a court of first instance. However, we may choose to sue you in any court of competent jurisdiction. To avoid any additional interest; If legal fees and charges are added to your outstanding debt, make sure you pay all your payments on time. If you find yourself in a situation where you wish to make a complaint about a Capfin Service, please contact our Customer Service on 087 354 0000. 12.3 The address and contact details chosen by CAPFIN for all purposes under this Agreement are as follows: Telephone number 087 354 0000 or SMS “CASH” at 43679, Postal Address PO Box 6507, Parow East, 7501 and physical address at 1 Industrie Street, Kuils River, 7580. If you have any questions or would like to report suspicious activity, please contact Capfin`s fraud department by email at fraudreport@capfin.co.za or call 087 354 00 33 (between 08:00 and 17:00 on weekdays). 8.1.1 Contact CAPFIN personally to receive a billing offer in case you wish to repay your loan before the end of the term. You acknowledge that no third party will be authorized to repay your loan on your behalf.
5.4 You are required to repay the full amount of the contract in monthly installments in debit order for the period specified in the contract until the due date. In the event of a problem with the debit order, it is your responsibility to make other payment arrangements before the payment due date in order to avoid penalty interest or legal fees being applied to the account. Capfin`s customer service department is dedicated to fully resolving your complaints and helping you with your credit applications in the shortest possible time. If your complaint has still not been resolved to your satisfaction, you can contact the Credit Ombudsman or the National Credit Authority and follow their complaint procedures. No, you can modify the beneficiary`s data in accordance with the General Conditions of Funeral Protection. If you receive an email titled “CAPFIN / US GOVERNMENT COVID-19 RELIEF GRANTS” from the email address “Capfin Com ” or an email of a similar nature, this is a scam! Please do not provide any personal information, documents or money to “claim your grant”, your bank will inform you of the ongoing DebiCheck mandate that requires your consent. The mandate can be confirmed via your mobile phone, banking app, online banking or perhaps an ATM. Be sure to follow your bank`s instructions carefully. If you do not agree to the approval of the mandate, Capfin will not be able to process your loan.
Registered Address: 1 Industrie Street Kuils River 7580 Cape Town South Africa 8.4 Although you have received a settlement value from CAPFIN, you remain responsible for ensuring that all amounts you owe to CAPFIN (including, but not limited to, interest and administrative fees) have been paid in full. You will receive an SMS notification from your bank informing you that a mandate needs to be approved. If you do not strictly comply with the rules set forth in this Agreement, commit an act of bankruptcy, are seized, make false statements or statements, do not disclose any information relevant to the loan application, or do anything that could affect CAPFIN`s rights, CAPFIN may, without prejudice to any other right to which CAPFIN MAY be entitled, claim the full amount remaining due, including but not limited to the loan amount, interest due on default, or other funds due on the amount of the outstanding loan. In those circumstances, the procedural steps referred to in point 6 shall apply. For loans granted during the eligibility period between 15 September 2017 and 6 June 2018, the beneficiary you designate must follow the following procedure: 17.1.1 The processing of your personal data (“PI”) by CAPFIN, the Pepkor Group companies and their operators, business partners, agents and subcontractors (who may be located outside of South Africa) provided that they treat such information confidentially; If you do not make a payment on time, you agree that CAPFIN may immediately claim from you the full amount you owe under the Agreement (including, but not limited to, loan amounts, default interest and other funds due in relation to the amount of the outstanding loan). In such circumstances, CAPFIN may enforce the Agreement by taking the following steps: 6.3 You may, at any time prior to CAPFIN`s termination of the Agreement, remedy your default by paying CAPFIN all overdue amounts, as well as CAPFIN`s permitted default fees and reasonable costs related to the application of the Agreement until you remedy your default. 1.3 The contract is concluded as soon as CAPFIN has approved your loan application. The granting of the loan is entirely at the discretion of CAPFIN. The designated beneficiary will only receive funeral coverage after the death of the Capfin account holder, subject to claim approval.
